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AlfeNet Consulting provides IT Services fee based computer support to Businesses, Schools, Departments and Institutions. AlfeNet offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.
AlfeNet services are provided through Field Support Teams - small teams of highly trained IT professionals. Although each client is assigned one or more primary consultants (depending on the size of the IT environment to be supported), the team approach enables AlfeNet to leverage the expertise of all team members to provide each client with the highest level of expertise.AlfeNet Consulting provides services: - Departmental Computing Support Services
Typical departmental computing technical support services include: - Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
- Setup and installation of new machines
- Installation, configuration, upgrade and troubleshooting of Mac and/or Windows operating systems as well AlfeNet supported applications (such as Internet Explorer, Microsoft Office, QuickBooks, Outlook, etc.)
- Day-to-day support for departmental servers, and peripheral network equipment.
- Detailed documentation of each client's technical environment.
- Local Network Administrator support and local network troubleshooting.
- Purchasing and configuration advice for computing and networking devices.
- Consulting services for existing computing environments, business advice related to computing, and collaboration on special projects.
- Support for data backups and restores.
- Support for Personal Digital Assistants such as Palm Pilots and Windows CE.
- Extended Services
AlfeNet also provides Extended Services to clients. These services can be in addition to or instead of services provided by a Field Support Team. - Maintenance Support Provides Field Support Team. On-site technical support as well as maintenance service.
- Stabilization Services provides dedicated resources to transition the client environment to a support level that is both manageable and predictable.
- Premium Support provides a smaller ratio of desktops per consultant to allow for more attention as needed to clients, for more complex environments, and for mission critical hardware that requires faster response times.
- Long Term Projects provides service to clients who have a major IT Infrastructure overhaul and require dedicated resources to complete the project. Pre-determined deliverables and timelines are agreed upon with the client.
More informationAlfeNet rates are based on the number of devices and complexity of the environment to be supported. For computer peripherals support coverage and to learn how AlfeNet Consulting can support your IT needs, please contact AlfeNet Sales at 718-609-6242 or email
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