AlfeNet Consulting provides support for businesses, health-care and financial institutions since 1999. Our clients call us "IT department" nor they have not a full time IT stuff. AlfeNet offers cost efficient advantages over having on-stuff departmental IT support. in short that's like having highly qualified IT team without having to manage IT staff themselves. 

AlfeNet services are provided through Field Support Teams - small teams of highly trained IT professionals. Although each client is assigned one or more primary consultants (depending on the size of the IT environment to be supported), the team approach enables AlfeNet to leverage the expertise of all team members to provide each client with the highest level of service. AlfeNet Consulting offers the following services:

AlfeNet services are provided through Field Support Teams - small teams of highly trained IT professionals. Although each client is assigned one or more primary consultants (depending on the size of the IT environment to be supported), the team approach enables AlfeNet to leverage the expertise of all team members to provide each client with the highest level of service. AlfeNet Consulting offers the following services:

Departmental Computing Support Services

Typical departmental computing technical support services include:

Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
Setup and installation of new machines

Installation, configuration, upgrade and troubleshooting of Mac and/or Windows operating systems as well AlfeNet supported applications (such as Internet Explorer, Microsoft Office, QuickBooks, Outlook, etc.)
Day-to-day support for departmental servers, and peripheral network equipment.
Detailed documentation of each client's technical environment.
Local Network Administrator support and local network troubleshooting.
Purchase and configuration assistnce for computers and networking devices.
Consulting services for existing computing environments, business advice related to computing, and collaboration on special projects.
Support for data backups and restores.
Support for Personal Digital Assistants such as Palm Pilots and Windows CE.
 
Extended Services

AlfeNet also provides Extended Services to clients. These services can be in addition to or instead of services provided by a Field Support Team.
Maintenance Support Provides Field Support Team. On-site technical support as well as maintenance service.
Stabilization Services provides dedicated resources to transition the client environment to a support level that is both manageable and predictable.
Premium Support provides a smaller ratio of desktops per consultant to allow for more attention as needed to clients, for more complex environments, and for mission critical hardware that requires faster response times.
Long Term Projects provides service to clients who have a major IT Infrastructure overhaul and require dedicated resources to complete the project. Pre-determined deliverable and time-lines are agreed upon with the client.

More information

AlfeNet rates are based on the number of devices and complexity of the environment to be supported. For computer peripherals support coverage and to learn how AlfeNet Consulting can support your IT needs, please contact AlfeNet Sales at 718-609-6242 or contact us