Unified Communications for Small Businesses
Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business.
Unified Communications for Small BusinessesCommunicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs.
Smart Business Communications SystemToday’s growing businesses face relentless competitive pressures. To stand out amongst the technology-enabled competition, you differentiate yourself by delivering superior customer service and helping your company to:
• Boost productivity through better communications.
• Streamline business processes and gain full value from resources and applications by accessing your customer information anytime, anywhere.
• Manage costs effectively.Everything you need to connect your business and to be more productive comes in the Cisco Smart Business Communications System—secure access—anytime, anywhere—to integrated voice, video, and wireless networking that enables more effective and efficient communication with customers, partners, and employees. You also get the right mix of communications, productivity, and business operations applications in a solution designed to work together and easier to deploy, operate, and manage. The system is complemented by award-winning support and easy financing, all delivered through trusted local partners.The Cisco Smart Business Communications System can help you:• Mobilize your workforce no matter where employees are using a wireless connection.
• Extend full communications to home workers with secure access to the company network, and use of their laptops or PCs as full-featured office phones.
• Get started quickly whether starting up or branching out, it gives you an affordable, all-in-one solution.Cisco Smart Business Communications System Components
• Cisco Unified Communications 500 Series for Small Business—telephony, voice messaging, automated attendant, security, VPN and video
• Cisco Catalyst® Express 520 Series Switches (LAN connectivity)
• Cisco Mobility Express Solution (see Table 1 for wireless connectivity solutions)
• System configuration and management with Cisco Configuration Assistant and Cisco Monitor DirectorCisco Unified Communications Service and SupportA single Cisco SMARTnet® service contract is available for Cisco Smart Business Communications System products attached at the initial point of sale; Cisco offers a minimum 1-year warranty on system components.Cisco Capital Financing For Small Business CustomersReduce cash flow limitations by allowing payment over time and use of operating budgets instead of capital budgets. For more information:
http://www.cisco.com/go/ciscocapital.Figure 1. Data, Voice, Video, Security, and Mobility in One SystemBrochureTable 1. Key System Components and Capabilities.
| Components | Capabilities |
| Integrated PSTN Connectivity—Options for FXO, BRI, or SIP Trunking. | Up to 12 FXO, 6 BRI, T1/E1 (PRI & CAS) or SIP Trunks |
| Cisco Unified IP Phones | Any mix Cisco IP Phones can be used—desktop, wireless and softphone models |
| Analog Phones and Fax Machines | 4–8 FXS ports support analog phones or fax machines |
| Call Processing | |
| Cisco’s Unified Communications Manager Express | Included, supports 8, 16, 24, 32, or 48 desktop phones plus 2 teleworkers on 8 and 16 user versions; 4 teleworkers on 24, 32, and 48 user versions |
| Automated Attendant, Basic AutomaticBasic Automatic Call Distributor (B-ACD) and Hunt GroupsMusic On Hold and Audio Jack (for standard audio playback device) | Included |
| Messaging and Voice Mail | |
| Cisco Unity Express Voice Messaging | Included—Supports 8-48 Mailboxes, 5-15 General Delivery Mailboxes |
| Voice View Express | Included—Browse voice mailbox using IP Phone display |
| Integrated Messaging | IMAP support included |
| Conferencing | 3 way conferencing, up to 8 user Ad Hoc Conferencing and up to 32 User Meet Me Conferencing included |
| Video Calls | Cisco Unified Video Advantage supported as a default, just add IP Cameras |
| Productivity Applications | |
| Call Connector for Microsoft Office | Optional—CTI Desktop integration with common CRM applications—contact your reseller for details |
| Call Connector for Customer Relationship Management (CRM) Salesforce.com or Microsoft Dynamics | Free Download |
| Attendant Console | Optional |
| LAN Switching | |
| Power Over Ethernet | 8 ports of PoE integrated in the Unified 500 Series; additional ports are provided via Cisco Catalyst Express 520 Series Switches |
| Catalyst Express 520 Series Switches | Optional series of switches for LAN expansion with 8 and 24 port models supports various FE, GigE and PoE combinations |
| Security and VPN | |
| Firewall | Integrated Firewall included in Unified 500 Series |
| VPN | Included in Unified 500 Series, Up to 10 VPN tunnels terminated |
| Teleworker | Support for Remote Teleworkers with secure remote voice extensions included |
| Wireless Solutions | |
| Unified 500 Series Integrated Access Point | Integrated 802.11g Access Points in Unified 500 Series 8 /16 user models. Optional with Unified 500 Series |
| 521 Wireless Express Access Point | Non-integrated 802.11g access point. Supports PoE and is ceiling or wall mountable. Optional with UC500 or orderable as independent Mobility Express Solution |
| 526 Wireless Express Mobility Controller | Provides centralized management and mobility services for 521 Wireless Express Access Points in controller mode. Supports up to 6 Wireless Express Access Points per controller and up to 2 controllers per network |