In order to obtain our Remote Support, first please call AlfeNet at 718.609.6242 option 7. You will be asked to follow the below steps:

1. Click here to download an application support.exe and select option "Run"

2.  Security warning will prompt you to "Run" this application. Click "Run".

3. At last, Please select "Internet Support" option and have your ticket number available so we can better assist you with calling in your computer.