Question 1

What areas do you serve?

Accepted Answer

AlfeNet Consulting serves businesses across the entire Tri-State Area — New York (NYC, Brooklyn, Queens, Manhattan, Bronx, Staten Island, Long Island, Westchester), New Jersey (Newark, Jersey City, Hoboken, Bergen County, Essex County), and Connecticut (Stamford, Greenwich, Hartford, Fairfield County). We offer both on-site and remote IT support.

Question 2

Do you support small businesses?

Accepted Answer

Absolutely — it's what we do best. Most of our clients have between 5 and 200 employees. AlfeNet Consulting steps in as your dedicated IT department at a fraction of what it would cost to hire in-house.

Question 3

What is a managed IT service provider (MSP)?

Accepted Answer

A managed IT service provider (MSP) takes over the management of your business technology — computers, servers, networks, email, cloud services, and cybersecurity — for a predictable monthly fee. Instead of hiring a full-time IT team, you get an entire team of certified experts at a lower cost.

Question 4

How quickly do you respond to IT issues?

Accepted Answer

We guarantee response within 1 business hour for managed clients. For critical outages, our team is available 24/7. Most issues get resolved remotely within minutes, and we do on-site visits across the Tri-State Area when needed.

Question 5

What does the free IT assessment include?

Accepted Answer

We look at your network security, hardware, software, backup systems, and cloud setup — then put together a written report with clear recommendations. No cost, no pressure. It's an honest look at where things stand and how we can help.

Question 6

Do you handle cybersecurity for small businesses?

Accepted Answer

Yes. Endpoint protection, threat monitoring, employee training, vulnerability assessments, and compliance support (HIPAA, SOC 2, and more). Small businesses are actually the most common targets for cyberattacks — it's not just a big company problem.

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