Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to AlfeNet within 30 days of the purchase date, subject to the conditions and exclusions below.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
You may initiate a return or exchange by phone or Live Chat.
1. Get an RMA (Return Merchandise Authorization) contacting us by phone or Live Chat.
2. Pack Your Item Properly. Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
3. Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Return Address
Attn: Return Department
1011 Manhattan Ave.
Brooklyn, NY 11222
Return an Item in Person
You may return an item to our office at
1011 Manhattan Ave.
Brooklyn, NY 11222
Eligibility Conditions
Please read conditions below. If all conditions are not met, AlfeNet reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. AlfeNet can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Nonreturnable Items
Opened computers and computer software — original packaging cannot be unsealed
Electronic software downloads.
Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
Any computers built or modified by AlfeNet to customer specifications.
Select special-order merchandise, or any item indicated on the website as nonreturnable
Uninterruptible Power Supplies (UPS) equipment that has lead acid or lithium batteries.
Opened Displays, Digital Signage, TVs, combos and monitors 37″ and larger — original packaging cannot be unsealed
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
AlfeNet is not responsible for personal data or items left in returned merchandise. AlfeNet is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.